Privacy policy

Privacy Policy

Last updated: 16 June 2026

At Sblossom.com ("Sblossom", "we", "us", or "our"), your privacy matters to us. This Privacy Policy explains what information we collect when you visit our website or place an order, how we use and protect that information, and the choices you have. By using our website or buying from us, you agree to the practices described below.

Information We Collect

We collect two kinds of information:

Information you give us. This includes your name, email address, phone number, billing and shipping address, and the personalisation details you share for your order (such as names, dates, photos, or custom text for a name plate or gift). When you pay, your payment is processed by our payment partners — we do not store your full card or bank details on our servers.

Information we collect automatically. When you browse the site, we may collect your IP address, device and browser type, operating system, pages viewed, and how you interact with our pages. This helps us understand how the site is used and where we can improve it.

How We Use Your Information

We use your information to:

  • process, craft, and deliver your orders, including custom and personalised items;
  • respond to your enquiries and provide customer support;
  • send order updates, shipping notifications, and important account messages;
  • share offers, discounts, and new product news — only where you have agreed to receive them;
  • improve our website, products, and overall shopping experience; and
  • prevent fraud and keep our website and customers safe.

You can opt out of marketing messages at any time by clicking "unsubscribe" in an email or by contacting us directly.

How We Protect Your Information

We take reasonable technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration, or loss. Our website uses secure (SSL/HTTPS) connections, and access to your data within our team is limited to those who need it to fulfil your order or assist you. While no method of transmission over the internet is completely secure, we work to protect your data using industry-standard practices.

Sharing and Disclosure

We do not sell or rent your personal information. We share it only in these situations:

  • Service providers who help us run our business — such as shipping and courier partners, payment gateways, hosting providers, and analytics tools. They may access your data only to perform their service and must keep it confidential.
  • Legal requirements — where disclosure is required by law, or is necessary to comply with a legal process, enforce our terms, or protect our rights, property, or the safety of others.

Cookies and Tracking Technologies

We use cookies and similar technologies to keep your basket working, remember your preferences, understand site usage, and improve your experience. Some cookies are essential for the site to function, while others help us with analytics and marketing. You can control or disable cookies through your browser settings, though some features of the site may not work properly if you do.

Links to Third-Party Websites

Our website may contain links to other websites, including social media pages. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before sharing any personal information.

Your Rights and Choices

You may request to access, correct, or delete the personal information we hold about you, and you may withdraw consent for marketing at any time. To make a request, please contact us using the details below. We will respond within a reasonable time and in line with applicable law.

Children's Privacy

Our website is intended for users aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us so we can remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated version on this page and revise the "Last updated" date above. We encourage you to review this page periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out: